Returns & Exchanges
Our commitment to quality standards and how custom product returns are handled.
Quality Commitment & Remake Policy
Because every patch is custom manufactured around your approved artwork, custom merchandise cannot be returned for resale.
However, if your delivered patches differ materially from your approved digital proof (wrong colors, incorrect dimensions, defective backing, or stitching errors), we will gladly remake your batch free of charge or issue a full refund.
How to File an Issue
Please inspect your order upon receipt. In the unlikely event of an error, contact patchinusa.official@gmail.com within 14 days of delivery with high-resolution photos highlighting the discrepancy.
Our quality assurance department will review your claim within 24 hours and issue a replacement production run immediately if an error is verified.